FAQ
Questions? Answers below - and a real human at info@on-slice.com who replies within 1 business day.
Where is my order?
Most orders arrive within the windows on our Shipping & Delivery page - counted from the day you order, door to door. Your shipping confirmation email has the tracking link.
How do I return or exchange?
Email info@on-slice.com within 14 days of delivery and we'll set it up - or use the Match Guarantee and skip return shipping entirely. Full details: Returns & Refunds.
What are the ON SLICE guarantees?
Care: arrived damaged or defective - replaced free within 30 days. Match: not the right pair - within 7 days choose a 30% refund and keep them, or a replacement of comparable value.
How long do prescription glasses take?
Up to 21 business days in production, so around 4 to 5 weeks door to door. Details: Prescription Glasses.
Can I cancel or change my order?
Email us as soon as possible at info@on-slice.com - if the warehouse hasn't processed your order yet, usually within a few hours, we'll change or cancel it. After that, the returns path applies.
Do you have a reseller program?
Not currently - email us at info@on-slice.com and we'll keep you in mind.
Didn't find your answer?
Email info@on-slice.com - a real human replies within 1 business day.