Returns & Refunds

You have 14 days from delivery to start a return. Email us first at info@on-slice.com with your order number - we'll confirm your return and send you the return address and instructions. Returns sent without contacting us first can't be matched to your order and may not be accepted.

Items need to be unworn and unused, with tags and original packaging.

Yes. Within 7 days of delivery, if the pair isn't right for you, choose one: a replacement pair of comparable value, free - or a 30% refund and you keep the sunglasses. No return shipping, no waiting. Just email us and tell us what didn't match.

We replace damaged or defective arrivals free within 30 days - no questions asked, and you don't need to send the broken pair back. Email us a photo or two plus your order number and we'll ship the replacement.

Sorry about that - email us your order number, the item you received, and a couple of photos, and we'll make it right quickly.

We ship worldwide from our warehouse hubs, so return shipping is paid by you and isn't refundable. We recommend a tracked service - we can only refund returns that reach us. This is exactly why the Match Guarantee exists: most of the time it's the better deal for you.

Once your return arrives and passes inspection, we'll email you and process the refund to your original payment method within 5 business days. Your bank may take a few extra days to show it.

Email us as soon as possible at info@on-slice.com - if the warehouse hasn't processed your order yet, usually within a few hours, we'll change or cancel it. After that, changes aren't possible - but you're covered by the 14-day return policy once it's delivered.

If tracking says delivered but there's no package, check with neighbours and your building first, then email us. If a parcel is genuinely lost in transit with a correct address, we'll make it right - a replacement or a refund, your choice.

Prescription pairs are made to order just for you, so standard returns don't automatically apply - but email us and we'll find a fair solution. Damaged or defective arrivals are always covered by the Care Guarantee.